Convert FAQ

Published on 5 Sept 2024Updated on 26 Dec 20252 min read1,481
This information may not apply to all customers
Log in to check if the products, features, rules, and terms in this article apply to you.

1. Why do I receive an insufficient balance prompt when using Convert?

To use Convert, you need a sufficient amount of crypto in your account. If you have an insufficient amount, you can either deposit crypto or EUR before you convert to your desired crypto.

2. How do I deposit crypto to use Convert?

You can refer to the following articles to learn more about how to deposit crypto:

3. Where can I view crypto after it has been converted using Convert?

Converted crypto is automatically deposited into your account.

4. Where can I view my Convert transaction history?

You can view the transaction history in Portfolio > History > filter Convert type.

Select Record on the Portfolio page to view your convert transaction