All
FAQ
Announcements
Product documents
How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud? If you choose to back up your wallet with iCloud or Google Drive, you'll store your wallet's seed phrase safely in your iCloud, Google Drive or Huawei Cloud. To back up your wallet with iCloud, Google Drive or Huawei Cloud, you need to set a password to protect your seed phrase.Published on Jan 12, 2023Updated on Mar 2, 20269,461How to fix passkey error 50162 on Android devices
Once this is done, proceed to the next step: deleting the damaged passkey in your Google Password Manager.How do I delete the damaged passkey in my Google Password Manager? Note: Delete the same passkey in Google Password Manager is a very important step. If you skip this step, any new passkey you create may still fail due to the previously corrupted passkey stored in Google. To delete the same passkey in Google Password Manager, please go to the Google Play Store app.Published on Dec 8, 2025Updated on Dec 26, 2025691Pay passkey setup FAQ
Pay requires Google Password Manager (part of Google Play Services).How do I check if Google Password Manager is active? Open Settings > Google > Password Manager Ensure you are signed in with your Google account The manager should open normallyI use Samsung Pass or another password manager. Is that enough? Not always. For passkeys, Google must be the default Autofill service.How can I enable Google Password Manager for passkeys?Published on Dec 18, 2025Updated on Jan 2, 2026Disabling cloud sync on your authenticator app
Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default. Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default.Published on May 12, 2023Updated on Feb 12, 20264,430How do I link an authenticator app?
Download Authenticator App through App Store or Google Play Store If you're using an Apple Device, search and download the Authenticator app through the App Store.For Android devices, you can download the app from Google Play (your device must be able to access Google services).Published on Aug 29, 2023Updated on Feb 12, 202615,846How do I use a physical security key to protect my account?
., Google or Microsoft), losing access to the account could expose the authenticator.Published on Jan 10, 2025Updated on Feb 12, 202617,125How do I connect my Keystone Hardware Wallet to OKX Wallet?
You can also search OKX on the App Store or Google Play. OKX Wallet browser extension You can download the extension from Google Chrome Webstore.Published on Nov 8, 2023Updated on Mar 2, 202612,592What is OKX keyless wallet?
Log into iCloud or Google Drive to download Share 3 and initiate the restoration process for your keyless wallet. After restoring with iCloud or Google Drive, all 3 private key shares will be automatically refreshed and generate new ones without affecting your wallet address or assets.5. Is the use of a keyless wallet considered centralized behavior? OKX keyless wallet is a fully decentralized, non-custodial multi-chain wallet. OKX exists as a service provider and has no access to user assets.Published on Aug 1, 2023Updated on Jan 27, 2026210How do I manually update my OKX Web3 extension wallet?
However, if the automatic update is not triggered on time, you can manually update it through the Google extension management page. Select Extension and Manage Extension; or copy chrome://extensions and paste it into the Chrome address bar.Published on Apr 20, 2024Updated on Mar 2, 20261,378How do I create a DEX trading wallet?
When creating a Passkey wallet, you’ll need to log in to a cloud service where your wallet will be backed up automatically: Completed identity verification Created a Passkey in the exchange A device that supports Passkey (iOS 16+ or Android 8+ with Google services access) An email address that complies with the zkEmail standardHow do I create a DEX trading wallet? Entry point: the first time you trade a DEX token, go to the trading page or asset page and select Create Wallet.Published on Jan 29, 2026Updated on Jan 29, 2026How do I freeze my account? (app)
You may contact our customer service for assistance if any difficulties are encountered.Self-service tool For quick access, click the button below:Getting Started Open your OKX app and go to User Center Select User Center at the top left corner Go to Profile and Settings and select Security center under Settings Find Account management at the Security, select Freeze account Select Proceed Select Freeze account You can freeze your account after selecting Proceed Note: it's required to bind with GooglePublished on Aug 22, 2023Updated on Mar 4, 2026354How do I create/import an OKX wallet?
Getting started on the Web You can click here to visit our Web3 website, connect your wallet by selecting Wallet, and download the extension from the Google Chrome Web Store.How do I create or import a wallet from a web/wallet extension? Open the wallet extension and click Create Wallet, set a password, and back up your seed phrase. If you already have a wallet, you can import it using a seed phrase or private key.Published on Aug 24, 2023Updated on Feb 12, 20263,787How do I secure my account after detecting unusual activity?
If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.Published on Mar 21, 2025Updated on Feb 12, 202628What's OKX Web3 wallet?
Cloud back up: if you choose to back up with Cloud, your wallet's seed phrase will be securely stored in iCloud, Google Drive, or Huawei Cloud. To back up your wallet using these services, you must set a password to protect your seed phrase. This password will be required when restoring your wallet. Each Apple ID, Google account, or Huawei ID is linked to a single backup password. If you back up another wallet, you'll need to verify the previously set password.Published on Sep 5, 2023Updated on Mar 3, 2026100,921How do I secure my MPC wallet?
It's highly recommended to back up your Share 3 to your device's cloud (iCloud, Google Drive, or Huawei Cloud) to prevent the loss of your assets. To back up your Share 3 data, go to your device's cloud service and set your password for encryption. Share 3's data will be uploaded to your device's cloud and it'll be removed from your device to secure your private key shares.Published on Aug 22, 2023Updated on Nov 17, 2025410