FAQ
Account management and security
- How do I download my account statements?Published on Nov 6, 2024Updated on Mar 4, 202673
- How do I register an account on OKX?Published on May 23, 2024Updated on Mar 3, 202626,902
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Mar 23, 20266,127
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Mar 16, 20264,262
- How do I change my phone number?Published on Sep 7, 2023Updated on Mar 12, 202614,318
- How do I change my email?Published on Sep 6, 2023Updated on Feb 9, 20264,043
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Mar 16, 202613,689
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Feb 12, 202615,943
- How do I close my account? (web)Published on Aug 22, 2023Updated on Feb 11, 2026454
- How do I close my account? (app)Published on Aug 22, 2023Updated on Feb 11, 2026885
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Mar 22, 2026398
- How do I freeze my account? (App)Published on Aug 22, 2023Updated on Mar 23, 2026359
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Jan 27, 2026460
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Mar 4, 2026384
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Feb 9, 2026591
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