FAQ

Account management and security

How do I link an authenticator app?
Published on 29 Aug 2023Updated on 8 Sept 202515,551
What is sub-account?
Published on 22 Aug 2023Updated on 29 Dec 20251,784
Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 15 Jan 202623,145
How do I close my account? (web)
Published on 22 Aug 2023Updated on 3 Nov 2025446
How do I close my account? (app)
Published on 22 Aug 2023Updated on 17 Nov 2025874
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 10 Oct 2025394
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 23 Jan 2026345
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 23 Jan 2026454
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 15 Dec 2025375
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 17 Nov 2025578
How do I change my login password?
Published on 22 Aug 2023Updated on 21 Jan 202619,272
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 17 Nov 20256,547
I haven't received the SMS code
Published on 16 Aug 2023Updated on 25 Dec 202531,461
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 8 Jan 202612,097
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 17 Nov 20254,179

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