FAQ

Getting started

How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Jan 1, 2026369
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Sep 3, 20251,563
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Sep 3, 2025349
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Oct 24, 202549
Why is there a minimum deposit amount for non-BTC?
Published on Oct 16, 2024Updated on Sep 3, 202530
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Jan 27, 2026108
Where can I find the minimum BTC amount required for deposits?
Published on Oct 15, 2024Updated on Sep 3, 202532
Why is there a minimum amount to deposit BTC?
Published on Oct 15, 2024Updated on Sep 3, 202513
What should I do if I deposit BTC less than minimum amount?
Published on Oct 15, 2024Updated on Sep 3, 202527
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 3, 2025222
How do I start onboarding as an institutional user?
Published on Oct 10, 2024Updated on Feb 2, 202649
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Dec 1, 20256
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202531
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202560
What's a dusting attack?
Published on Oct 4, 2024Updated on Dec 3, 202513

Showing 121-135 of 255 articles