FAQ
Account management and security
- What's OKX Security Assistant?Published on Jan 15, 2026Updated on Feb 6, 2026
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 27, 202632
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 202513
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202537
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Oct 15, 2025219
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025174
- Passkey FAQPublished on Mar 19, 2025Updated on Jan 29, 2026108
- Common issues with authenticator appsPublished on Feb 17, 2025Updated on Feb 3, 202616
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202516,254
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202555
- How do I download my account statements?Published on Nov 6, 2024Updated on Feb 4, 202664
- Sub-account update methods and FAQPublished on Sep 29, 2024Updated on Feb 2, 202612
- How do I view my account information?Published on Jun 18, 2024Updated on Feb 2, 202682
- How do I register an account on OKX?Published on May 23, 2024Updated on Feb 2, 202626,079
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Jan 9, 20266,015
Showing 1-15 of 38 articles