FAQ

Account, security, and verification

What is sub-account?
Published on 22 Aug 2023Updated on 4 Mar 20261,835
How do I close my account? (web)
Published on 22 Aug 2023Updated on 15 Apr 2026459
How do I close my account? (app)
Published on 22 Aug 2023Updated on 15 Apr 2026892
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 24 Mar 2026399
How do I freeze my account? (App)
Published on 22 Aug 2023Updated on 25 Mar 2026365
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 1 Apr 2026386
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 9 Feb 2026592
How do I change my login password?
Published on 22 Aug 2023Updated on 4 Mar 202619,602
How do I update my login password?
Published on 22 Aug 2023Updated on 15 Oct 202529
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 4 Apr 20267,488
I haven't received the verification code
Published on 16 Aug 2023Updated on 16 Apr 202632,800
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 10 Apr 202613,004
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 29 Jan 20264,261
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 9 Feb 20262,015
Disabling cloud sync on your authenticator app
Published on 12 May 2023Updated on 16 Apr 20264,626

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