FAQ

Getting started

How do I reset Two-factor authentication (2FA)?
Published on 15 Sept 2023Updated on 9 Jan 20266,011
How do I reset my Two-factor authentication (2FA)?
Published on 15 Sept 2023Updated on 15 Oct 202513
What can I do if I trigger risk control?
Published on 13 Sept 2023Updated on 26 Jan 20261,705
How do I change my authenticator app?
Published on 11 Sept 2023Updated on 17 Nov 20254,098
How do I change my phone number?
Published on 7 Sept 2023Updated on 17 Nov 202514,054
How do I change my phone number?
Published on 7 Sept 2023Updated on 3 Nov 2025
Lead traders FAQ
Published on 6 Sept 2023Updated on 29 Jan 2026112
How do I change my email?
Published on 6 Sept 2023Updated on 26 Jan 20263,953
How do I update my email?
Published on 6 Sept 2023Updated on 15 Oct 20251
OKX P2P user transaction rules
Published on 5 Sept 2023Updated on 28 Aug 2025995
P2P buy crypto FAQ
Published on 5 Sept 2023Updated on 28 Jan 20261,116
How do I buy and sell crypto with a third party?
Published on 5 Sept 2023Updated on 17 Nov 2025669
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 17 Nov 202511,473
What's the P2P Merchant Program?
Published on 5 Sept 2023Updated on 2 Feb 2026575
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 17 Nov 2025836

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